WEB HOSTING FAQ

Top Questions & Answers
On Our Web Hosting Services

Top Questions About Our Web Hosting Services

All of our web hosting & Domain Name Registration services are a fully managed service. We manage not just the networks and servers etc. Our client have FULL ACCESS to their cPanel Control Panel to self administer their hosting and email services. We go beyond that though. You do not need any technical knowledge and when you need something done for your Web Hosting or Domain Name Registration service, you can also just send us an email and we can go perform the tasks for you without additional costs or charges. In effect, we can manage all your web hosting services and domain services, but you also have full access to your web service assets. Also, there are no call centres with Canada Web Pro. You have a single point of contact service with a person you can get to know and who will get to know you. A web expert with 28 years experience.
A website hosted on SHARED WEB HOSTING PLAN is placed on the same server as many other sites, that could range from a few to hundreds. In this setup, all websites share Storage, RAM and CPU from the same server. This type of web hosting is fine for most information websites and smaller business websites (5-20 web pages). On the contrary, our CLOUD HOSTING PLANS offer nearly unlimited ability to handle traffic spikes because of a virtualization layer with a separate CEPH storage cluster and up-gradable CPU Core and RAM model. In case if one storage instance is rendered inaccessible, the other instances will be able to serve the stored information due to 3N redundancy. Canada Web Pro CLOUD HOSTING PLANS offer maximum reliability by automatically distributing three data mirrored copies across multiple devices for data safety. Every website is hosted on a virtual partition of multiple physical servers which draws resources like disk space and bandwidth from these. The storage architecture used by our CLOUD HOSTING is Ceph Storage. It gives a 3N level of redundancy. In regards to computing, it is completely distributed without any point of failure, scalable to the exabyte level and also freely available. It also replicates data and makes it fault-tolerant, and requires no specific hardware support. Ceph is designed in a fashion to result in both self-healing and self-managing, thus aiming to minimize administration time and other costs. CLOUD HOSTING also loads your mission critical website with blazing fast speed. For mission critical websites such as E-commerce shopping cart websites Canada Web Pro recommends CLOUD HOSTING.
Shared Web Hosting is a popular option for any personal or business website that is just getting started online. It is sometimes called shared services or virtual hosting as multiple websites share the same server, thus reducing the cost for all. Resources are shared and not isolated to each website on the server.
Yes! We do have some hosting plans that allow multiple websites on both Shared Web Hosting and Cloud Web Hosting, check the plan details for more information.
(i.) SHARED WEB HOSTING: Yes, we offer a 100% Risk Free, 30 day Money Back Guarantee. (ii.) CLOUD WEB HOSTING: There are no refunds on Cloud Web Hosting.
Yes, POP3, IMAP, WEBMAIL. You can create an unlimited number of email accounts. All the features you expect including email forwarding.
Our Cloud Hosting Services are optimized for your need, however, it is not possible to upgrade or downgrade a plan. If required, you can purchase additional RAM and CPU cores to a maximum. Above the maximum upgrade level, it may be time to move to a VPS Server or dedicated server.
Yes, you can easily upgrade to one of our higher shared hosting plans at any time.
Periodic backups of data on the shared hosting servers, and email infrastructure are completed but the final responsibility for all backups of the data on your shared hosting packages rests with the customer. We strongly recommend that you take periodic backups and store them at your end so that you have multiple options in case of necessity for a restore. Best effort only is to help you out, but backups provisioning and restoration is an extremely time and resource intensive process and hence we can only promise a best effort service in this regard. We strongly recommended that you make use of a CodeGuard Plan for reliable and inexpensive offsite back ups. With Cloud Hosting and all Email services Canada Web Pro does not maintain any backups that can be restored on a per server or per hosting package basis. See our Backup Policy for details. It is linked from the footer of our website.
Yes, all our servers are protected by Clam AV.
As a Canada Web Pro client, your websites and email services are housed in one of the top data recovery data centres in North America. The Data Centre is located in a region with a very low incidence of natural disasters, making it an ideal location for mission critical needs. Powered by two stand-alone substations and connected to over 16 fiber-optic providers, the hosting network and servers are housed in one of the most redundant, connected and secure data centres in the world. The ideal location for the very best of class up time and availability for Hostnetave hosted customers. Scroll down the web page for more details.

You can pay by your online banking Email Money Transfer within the borders of Canada. This is our preferred payment method.

--OR--

PayPal

You can also choose to pay via your PayPal Account or pay by credit card via PayPal gateway (No PayPal account is required).

We charge only in (CAD) Canadian currency. At top right of our ordering site you can choose different Countries to see a close equivalent in your own currency, if not Canadian. However, all order payments will be converted by PayPal to Canadian currency which you will be charged.

WORLD CLASS DATA CENTRE

FOR ULTRA RELIABILITY

As a Canada Web Pro client, your websites and email services are housed in one of the top data recovery data centres in North America. The Data Centre is located in a region with a very low incidence of natural disasters, making it an ideal location for mission critical needs. Powered by two stand-alone substations and connected to over 16 fiber-optic providers, the hosting network and servers are housed in one of the most redundant, connected and secure data centres in the world. The ideal location for the very best of class uptime and availablity for Hostnetave hosted customers.

Reliable Power

Designed for Uninterrupted Operations – Redundant and independent by design, the Data center is powered by two separate 400 MW substations. Each sub- station is powered by independent power plants while the Data center has a dedicated, end-to-end concrete reinforced underground electrical feed.

Cooling & Fire Protection

Resilience and Redundancy at All Levels – Built to withstand load-increases, the Data center utilizes a chilled water-cooling system that produces better performance while consuming significantly less energy than conventional air-cooled systems. Additionally, dry pre-action fire suppression system provides fire protection for mission-critical data, while simultaneously preventing accidental water damage.

Enterprise-grade 24×7 Network Monitoring

Services monitored include: Network Connectivity, Server Disk Space, Server CPU Usage, Server Memory Usage, Web Services – HTTP, HTTPS & FTP, Email Services – SMTP, POP & IMAP, Database Services – MySQL, MSSQL, DNS Services, All Log Files, and More.

Network

Maximum Uptime & Stability – The Data centers are strategically located in an area of dense fiber-optic connectivity that ensures the most efficient and reliable routing for network connectivity. The servers are connected via diverse fiber transport links that facilitate lower latency and higher network reliability.

Network Alert Notifications

Network Alerts - If any server or service fails, or any resource utilization exceeds specified limits, then a notification pops-up immediately on the screen of all the Infrastructure Monitoring Staff. The notification system also handles escalation of issues i.e. if the issue is not resolved within ‘x’ minutes, SMS alerts are sent out to higher level system administrators, and subsequently to Management. All of this allows detection and resolution to any issue within minutes of it happening and ensures maximum uptime for customers.

Generators

Power Backup Generators -

  • Multiple 2.5 MW Caterpillar diesel generators
  • Generators fully enclosed in individual ventilated, air-conditioned bays
  • 50,000 gallons of fuel on site